Acceptable Use Policy

1. Comply with the law where you operate and where your customers are You must comply with the laws of every country in which you do business AND the laws of every country your customers are in. That includes, without limitation: consumer protection and distance-selling rules, product safety and labelling, age restrictions, import and export controls, sanctions, tax and invoicing obligations, and privacy and marketing law. Where a jurisdiction requires a licence, registration or age check to sell a particular product, you must hold it before you list that product. We may ask you to evidence it, and may remove a listing until you do. 2. Products you may not sell You may not list, sell or advertise through the platform: - Anything unlawful in a country you sell into. - Counterfeit goods, or anything infringing another party's trade mark, copyright, design or patent. - Stolen goods, or goods you do not have the right to sell. - Controlled drugs, precursors, and prescription-only medicines or devices sold without the required authorisation. - Weapons, ammunition, explosives and their components, where prohibited or where you do not hold the required licence. - Regulated goods sold without the required age verification, including alcohol, tobacco, nicotine and vaping products. - Protected wildlife, and products made from protected species. - Human remains or bodily fluids. - Sexually explicit material involving minors, or any material produced without the documented consent of everyone depicted. - Material that promotes terrorism, violent extremism, or hatred against a group of people. - Financial instruments, deposit-taking or lending offered without the required authorisation. - Recalled products, and products subject to an active safety notice. Legality varies by market. A product you may lawfully sell at home may be prohibited where your customer is, and it is your responsibility to know the difference. 3. Accurate listings Descriptions, images, origin, materials, condition and price must be accurate. Do not use another business's photographs or copy without permission. Do not misrepresent a used item as new, or imply an endorsement you do not have. 4. Your customers Honour the returns, refund and cancellation rights your customers have by law. Publish contact details a customer can actually reach you through. Do not send marketing to people who have not agreed to receive it, and honour every unsubscribe. 5. Platform integrity Do not use the platform to phish, to impersonate another business, to test stolen payment credentials, to launder money, or to attack or overload our systems or anyone else's. 6. Screening and review We screen listings automatically and may hold a listing for human review before it becomes visible. Where a listing is held or removed we will tell you why, and you may correct and resubmit it. Repeated or serious breaches may result in suspension. 7. Reporting Anyone can report a listing to us. We investigate reports and act on the ones that are well founded.